Tuesday, June 27, 2006
bloggin has always been a pathway for me to
fa xie. skipped apel and ebiz today. felt that it was meaningless to head back to tp for apel anyway.
did opening till 2. uncle cheated me. told me to return today for my shorts. in the end, he told me he has not even started on it yet. hai. i will have to return tml.
damm tired.
slept from 6. kept receiving calls and msges. hai.
received good news from yeeling. i had thought me did not need to go back to school only for today and tues. but now, i will just have to return on thursday for ob and french. think i should be skipping fri's biz ent. dun like the
dua siah gong. man. so yippee! fri... should be going out with the gang again to celebrate shu's bdae. yeah. makan and shopping again? i should have gotten my pay by then.
*yeeling.. sorry if i dun sound alert. think i was groggy in the call. thats me when yu call me when i am sleeping... ha. i am not fully awake.. so dun blame me if i sprouted some sort of nonsense to you.. i dun think i will even rmb. ha.back to the topic of my nap. i dun like napping.. i always get bad dreams. they cant be considered nightmare cause it is really horrendously scary.. it's just bad. and there were a few. i can rmb one is about me being pregnant. and i was about to give birth. just waiting for the time to arrive. dunno what happen in the end though. and another is that i pushed the tv set and the antenna down from the shelf. another is getting cane strokes at my heel from my mum. weird. anyone can translate them for me?
life has beeen really meaningless recently. i dunnno why. geraldine has left. mabel coming in. and damm it. i have to do opening tml with her and muhd! like hell. hopefully everything will be fine! puh-lease. there are so many politics going on now in swensens. i have seen close friends get back at close friends. back stabbing. man. i dun really want to get involved. but i seem to be in the middle. i cant say that i have got really close friends there. i dun think i will ever find a friend whom i can trust entirely there. some people just make my blood boil at times and we are all sweet and joking the next. i think i should really try t keep my mouth shut and stop commenting so much. i dun wanna get involved. sometimes i wonder if people do talk bad about me behind my back. i think there should be right. well, who cares.
realised that my perspective of the service line has changed. and i am trying to keep up and improve on it day by day. i really hope to be really good in this. making service my niche. but i guess being in this line, we have to be prepared to receive criticisms. a customer complaint against me today. and to think that i actually provided her good service all along. i was very nice. smiling and greeting her. was patient with her. ok. so she seemed a bit mad. let me tell yu wad happened. she walked in the restaurant, requested for a table for one. so i showed her to the cushion seat where she could be comfortable. but she said she preferred a seat closer to the window. so i led her to the other side. when she got there, she thought about it for a few seconds and she told me she got phobia of heights so she decided on another table in the middle. i was telling her about the set lunch that we have. and then she asked me about a promotion where they could put sides, drinks and desserts together with a main to make a set. man! so i repeated the promotion again to her. then she said i was too fast and that she din understand me. so i repeated again. then she just blabber thru and i repeated again. i wanted to leave but she was ready for orders and wanted me to take them down, and so i did. then she asked about the dessert of the day. told her that it was a scoop of cookies and cream ice cream with cookies on the side. then she went "urh.... the i/c is sticky right?". wah lao. i went like "er.. wad do yu mean sticky.. in that case all our i/c will be sticky." then she was like " there is cream inside 'cookies and cream' right?" then i was like "act the cookies and cream i/c is a vanilla based ice cream added with cookie bits. it is just the name." then she finally went ' actually, i prefer choc.' Hell yu! if yu want to change the flavour, just say. dun tell me yu dun like sticky ice cream. bitch. so i yaddered to her about the new restaurant policy about not being able to change the flavour for her. but she insisted she dun take cookies and cream, so i had to reccommend that she change it to a single scoop. that stupid cheapskate then asked if there was any difference. told her the difference that if she changed to the single scoop, there will not be the cookies and cherry toppings.. she thought about it for like half a minute then went ' oh........ ok lo ok lo... just give me the dessert will do' how cheap can yu be! what much difference is a cherry and two mini chipsmore cookies! ok... din really think about it later and i continued to be high and serving my other customers. it was not really busy later and baobeii just called me which i missed cause i was still serving, so i left the floor and went into the runner area to return call. too bad. i din know she could see me calling. later when i came out, jes told me that the lady complaint about me saying i would rather rush into the kitchen to make a call then clear her plates! bull of shit! when i went in she was still munching on her fries. and she was complaining to jes when she had her hands full of plates that were bloody heavy. hell yu lar. din know how she knew i was part-timer but she wrote out a feedback form including " my bad service, and me using "company policy" to "intimidate" customers in changing their choice to change the ice cream flavour. ha. dumb lady right. she was looking at me constantly and i made myself look so happy and smiling all the time to get back at her. constantly looked over at me too. well, too bad. the beauties always get people looking at them. this is indeed one funny customer. i hope she comes back again tml... then i can intimidate her again! dumb ass. oh i should try to find her number and name and prank call her ah! will look for it tml! ha. well, i got nothing to fear cos i did nothing wrong as i have explained to jeslyn. weird huh?
new 2nd assistant - ah jay. a les. she attracted my attention on the very first day alr. and now she is especially close to service esp idah, sylvia, jes. hmmm. no comments. thank god, i am on the straight path again.
i am tired. gonna finish the few parts more of er zuo ju zhi wen then catching mybeau sleep again. ciao~!
pouts lippie*
6/27/2006 12:18:00 AM
